Frequently Asked Questions

ecomVance is an all-in-one AI-powered platform designed specifically for e-commerce businesses. It combines advanced AI tools for product photography, virtual try-on, image enhancement, and intelligent content generation—all in a unified dashboard that streamlines your creative workflow.

ecomVance serves e-commerce businesses of all sizes: solo entrepreneurs, growing startups, established brands, and large enterprises. Whether you’re selling fashion, furniture, electronics, or any other product category, our AI tools help you create professional visuals and content at scale.

Getting started is simple: sign up for a free account, complete a quick onboarding to personalize your experience, and you’ll receive starter credits to explore our tools. Our ecomAssist AI chatbot is available 24/7 to guide you through each feature and answer any questions.

All users have access to our comprehensive Help Center and ecomAssist AI chatbot for instant answers. Pro plan members get priority email support, while Enterprise clients receive dedicated account managers, 24/7 phone support, and custom onboarding sessions.

Absolutely. We implement enterprise-grade security including AES-256 encryption, secure cloud storage via Supabase, and strict access controls. We’re fully compliant with GDPR and CCPA, and we never use your images or data to train our AI models without explicit consent.

Currently, ecomVance is a web-based platform optimized for both desktop and tablet use. Our responsive design works well on mobile browsers for viewing and managing content, though we recommend desktop for the best creative experience. A dedicated mobile app is planned for future release.

Yes! Our Pro and Enterprise plans support multiple workspaces, allowing you to manage content for several stores or brands from a single account. Each workspace can have its own settings, team members, and generation history.

We offer a native integration with Shopify through our official app in the Shopify App Store. You can process products directly from your Shopify dashboard and sync generated images back to your product listings. We also support direct export to popular file formats and cloud storage services.

Our Help Center within the dashboard contains detailed guides, video tutorials, and best practices for each tool. You can also ask ecomAssist for step-by-step guidance on any feature, and our Updates section keeps you informed about new capabilities.

Unlike generic AI image tools, ecomVance is purpose-built for e-commerce. Our tools understand product photography, fashion fitting, and commercial requirements. You get a unified workflow instead of juggling multiple apps, with features like generation history, credit management, and team collaboration built in.

Our platform interface is available in English and Turkish, with more languages coming soon. Our AI tools can generate product descriptions and content in multiple languages including English, Turkish, German, French, Spanish, and more.

Yes, all your generations are saved in your History section. You can view, download, regenerate, or reuse any previous creation. Pro and Enterprise plans offer extended history retention and advanced filtering options.

Your uploaded images are securely stored in our cloud infrastructure. They’re used only to process your requested generations and are never shared or used for AI training without your consent. You can delete your images at any time from your account.

ecomStage is our AI product staging tool that transforms simple product photos into stunning lifestyle imagery. Upload your product, choose from thousands of virtual backgrounds and scenes, and generate professional studio-quality images in seconds—no physical photoshoot required.

ecomFit is our virtual try-on solution for fashion and apparel. Upload flat-lay product photos and our AI generates realistic on-model imagery showing how garments look when worn. Choose from diverse model options to represent your customer base authentically.

ecomAssist is your AI-powered creative assistant available directly in the dashboard. It can help you brainstorm ideas, write product descriptions, answer platform questions, and guide you through using any of our tools. Think of it as your 24/7 e-commerce content strategist.

Our comprehensive suite includes: ecomStage (product staging), ecomFit (virtual try-on), Background Removal, Object Removal, Image Upscaling & Enhancement, Product Description Generator, AI Lifestyle Shots, Model Photography, and coming soon—AI Video Reels. All accessible from one unified dashboard.

Our AI-powered background removal instantly isolates your product from any background with pixel-perfect accuracy. It handles complex edges, transparent objects, and fine details like hair or jewelry. The result is a clean PNG with transparent background, ready for use anywhere.

Image Upscaling uses advanced AI to increase your image resolution up to 4x while enhancing details and clarity. Perfect for turning web-quality images into print-ready assets, or rescuing lower-resolution product photos for high-quality marketing materials.

Yes! Our AI Description Generator creates compelling, SEO-optimized product descriptions based on your product images and key details. You can customize tone, length, and focus areas. It supports multiple languages and can generate variations for A/B testing.

Our platform generates high-resolution images suitable for both web and print. Standard outputs are up to 2048x2048 pixels, with upscaling available for 4K and higher resolutions. Enterprise plans can request custom resolution workflows.

Style Reference (formerly Style Cloning) lets you upload an image with a specific aesthetic—lighting, color grading, mood—and our AI applies that style to your product photos. This ensures brand consistency across all your visual content.

ecomFit offers a diverse library of AI-generated models representing various body types, ethnicities, and styles. Enterprise clients can work with our team to create custom model profiles that match their brand’s specific representation needs.

Object Removal intelligently erases unwanted elements from your product photos—shadows, blemishes, stray objects, or distracting background elements. The AI fills in the removed area naturally, maintaining image quality and coherence.

Yes, we’re constantly innovating! Check the Updates section in your dashboard for the latest features and improvements. Recent additions include enhanced ecomAssist capabilities, improved upscaling quality, and new background categories in ecomStage.

True batch processing is available exclusively with AI Shadowing in ecomStage, which can process up to 50 products in a single batch operation. Other tools support multi-product compositions—you can upload up to 14 images to create a single scene where all products appear together, but each generation produces one output containing all uploaded items.

We accept uploads in JPEG, PNG, and WebP formats. Generated images can be downloaded in PNG (with transparency where applicable), JPEG, or WebP. We recommend PNG for maximum quality and transparency support.

ecomAssist is a versatile AI assistant that can: write product descriptions and marketing copy, brainstorm creative ideas for your products, answer questions about ecomVance features, guide you through using our tools, and provide e-commerce best practices and tips.

Yes! ecomAssist is always available in your dashboard. You can chat with it anytime to get help, generate content, or explore ideas. It’s designed to be your always-on creative partner.

Yes, ecomAssist can generate content in multiple languages including English, Turkish, German, French, Spanish, Portuguese, Italian, Arabic, Russian, Chinese, Japanese, Korean, and Hindi. Just specify your preferred language in your request.

ecomAssist generates high-quality content based on your inputs and our specialized e-commerce training. However, we recommend reviewing and customizing generated content to ensure it perfectly matches your brand voice and product specifics.

Absolutely! Paste your existing product descriptions and ask ecomAssist to enhance, shorten, expand, or rewrite them in a different tone. It’s great for A/B testing different copy approaches.

Within a session, ecomAssist maintains context of your conversation for seamless interactions. Your chat history is also saved, allowing you to reference and continue previous discussions.

Yes! Describe your product and goals, and ecomAssist will recommend the most suitable ecomVance tools and workflows. It can also provide tips on getting the best results from each tool.

ecomAssist usage is included with your plan. Free plans have daily message limits, while Pro and Enterprise plans offer unlimited conversations. AI content generation may consume credits depending on the complexity of requests.

Credits are the currency for using ecomVance tools. Different actions consume different amounts of credits—for example, a simple background removal uses fewer credits than a complex ecomStage scene generation. Your plan includes a monthly credit allowance that refreshes each billing cycle.

Credit usage varies by tool and complexity. Background Removal typically uses 1-2 credits, ecomStage generations use 3-5 credits, and ecomFit virtual try-ons use 5-8 credits. Exact costs are shown before each generation so there are no surprises.

When your credits run low, you’ll receive a notification. You can purchase additional credit packs anytime without changing your plan, or upgrade to a higher tier for more monthly credits. Your generations aren’t interrupted—you’ll just need to top up to continue.

No, monthly plan credits do not roll over—they reset at the start of each billing cycle. However, bonus credit packs purchased separately never expire and remain in your account until used.

Yes, your dashboard shows detailed credit usage history including which tools used credits, when, and how many. This helps you understand your usage patterns and plan accordingly.

Yes! New users receive starter credits, and we occasionally offer bonus credits through promotions, referral programs, and special events. Check your Notifications and our Updates section for current offers.

No. If a generation fails due to a system error, your credits are automatically refunded. You’re only charged for successful generations that produce usable results.

We offer flexible plans for every need: Free (starter credits to explore), Pro (for growing businesses with higher credits and priority support), and Enterprise (unlimited usage, custom features, and dedicated support). Visit our Plans page for current pricing.

Web users get a 7-day free trial with 100 credits per day to explore all ecomVance tools—no credit card required. Shopify users who install our app and connect their store receive an extended 14-day trial (7 standard days + 7 bonus days). Credits refresh daily but don’t roll over to the next day. It’s perfect for testing the platform and seeing results before committing. You can upgrade anytime to unlock more credits and features.

Yes! Upgrade, downgrade, or cancel directly from your Billing settings. Upgrades take effect immediately with prorated credits. Downgrades apply at your next billing cycle, and you keep access to current plan features until then.

Yes, choosing annual billing saves you approximately 20% compared to monthly billing. You can switch between monthly and annual billing from your account settings.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment processing. Enterprise clients can also pay via bank transfer or invoice.

No long-term contracts for our standard plans. Monthly plans can be canceled anytime, and annual plans are billed upfront for the year. Enterprise agreements may include custom terms based on your needs.

You can cancel anytime from the Billing section in your Settings. Your access continues until the end of your current billing period. There are no cancellation fees, and your generation history remains accessible.

Due to the nature of AI generations, we don’t offer refunds for used credits or completed billing periods. All sales are final. However, if you experience technical issues, our support team will work to resolve them and may provide credit compensation. We recommend using our 7-day free trial to fully evaluate the platform before purchasing.

Yes! We offer special pricing for qualified startups, educational institutions, and non-profit organizations. Contact our sales team with details about your organization to learn about available discounts.

After cancellation, you can still access and download your generation history for 30 days. After that, data is securely deleted from our systems. We recommend downloading any important assets before canceling.

ecomVance is a cloud-based platform that works in any modern web browser (Chrome, Firefox, Safari, Edge). No downloads or installations required. For best performance, we recommend a stable internet connection and updated browser.

Currently, ecomVance does not offer a public API. All features are available through our web platform and Shopify integration. We may consider API access for Enterprise clients in the future based on demand.

Yes! Our Shopify integration lets you push generated images directly to your product listings. You can also pull product data to streamline description generation. Setup takes just a few clicks from your Settings.

Currently, Shopify is our primary integration. For other platforms (WooCommerce, Magento, BigCommerce, etc.), you can easily download your generated images and upload them to your store. We’re evaluating additional platform integrations based on user demand.

Most generations complete in seconds to under a minute, depending on complexity. Simple background removals are nearly instant, while detailed ecomStage scenes or ecomFit try-ons may take 30-60 seconds. You can continue working while generations process in the background.

Individual uploads can be up to 20MB per image. For optimal processing speed and quality, we recommend images between 1-10MB with dimensions of at least 1000x1000 pixels. Larger images are automatically optimized.

Yes! All images generated through ecomVance are yours to use commercially. You have full rights to use them on your e-commerce store, social media, advertisements, and any other commercial purpose.

Enterprise clients can discuss white-label options where ecomVance tools are embedded into your own platform with custom branding. Contact our sales team for partnership opportunities.

Click ‘Forgot Password’ on the login page and enter your email. You’ll receive a secure link to create a new password. For security, password reset links expire after 24 hours.

Pro plans support team collaboration with multiple seats. Enterprise plans offer unlimited users with role-based access control. Each team member has their own login while sharing the organization’s credits and assets.

2FA adds an extra layer of security to your account. When enabled, you’ll need both your password and a code from your authenticator app to log in. We strongly recommend enabling 2FA in your Settings.

You can request account deletion from your Settings. This permanently removes all your data, generations, and account information from our systems. Please download any important assets first, as this action cannot be undone.

Yes, you can update your email address in your Account Settings. You’ll need to verify the new email address before the change takes effect.

Uploaded images are encrypted in transit and at rest, stored securely in our cloud infrastructure. They’re processed only to fulfill your generation requests and are never used for AI training without explicit consent. You maintain full ownership of your images.

We collect only what’s necessary to provide our services: account information, usage data for improving our tools, and images you upload for processing. We never sell your data. See our Privacy Policy for complete details.

ecomVance is developed by BEY, an innovation lab focused on building AI-powered solutions for modern commerce. Our team combines deep expertise in e-commerce, computer vision, and machine learning to create tools that genuinely help businesses succeed.

Our mission is to democratize professional e-commerce content creation. We believe every brand—regardless of size or budget—deserves access to the same quality visuals and content that enterprise companies have. AI makes this possible, and we’re making AI accessible.

ecomVance operates as a globally distributed company with team members across multiple countries. Our infrastructure is hosted on secure, geographically distributed cloud servers to ensure fast performance worldwide.

The fastest way to get help is through ecomAssist in your dashboard—it can answer most questions instantly. For issues requiring human support, use the Help Center contact form or email. Pro and Enterprise clients have access to priority support channels.

Yes, you can check real-time platform status and any ongoing incidents at our status page. We also post maintenance announcements in the Updates section of your dashboard.

We love feedback! Use the feedback option in your dashboard or contact support. Feature suggestions are reviewed by our product team, and popular requests often make it into our roadmap.

Yes! We partner with agencies, influencers, and technology providers. Our partner program offers revenue sharing, co-marketing opportunities, and early access to new features. Visit our Partners page to apply.

We’re always looking for talented people passionate about AI and e-commerce. Check our Careers page for current openings in engineering, design, product, and customer success.

The Updates section in your dashboard shows the latest features, improvements, and announcements. You can also follow us on social media and subscribe to our newsletter for industry insights and tips.